Case Study 2: Bank Negara Malaysia’s consumer and market conduct framework

BNM has crafted a comprehensive strategy to empower and protect financial consumers.

This case study focuses on Bank Negara Malaysia’s (BNM) program for consumer empowerment and market conduct. Since the launch of the Financial Sector Master Plan (FSMP), BNM has been working to align its business strategy and institutional capacity with the goals of the Plan. With financial stability as its primary objective, the Bank introduced initiatives to strengthen the capacity of financial institutions, promote financial education, and ensure that financial institutions adhere to fair market practices.