Sustaining an Inclusive Digital Financial Services (DFS) Ecosystem During a Global Emergency

As in many countries, the COVID-19 pandemic has had adverse effects on Nigeria’s already fragile economy, exposing disproportionate adverse impact on vulnerable segments.

The Central Bank of Nigeria's existing regulatory and policy regimes, financial inclusion goals, and overall ecosystem responses during the pandemic made a difference in outcomes observed, particularly for vulnerable groups such as women.

This case study highlights immediate policy responses brought in to mitigate the COVID-19 effects on the digital financial services ecosystem in Nigeria.