Guideline Note 22: Indicators of the Quality Dimension of Financial Inclusion

Developing indicators to measure the quality of financial inclusion is a challenging yet exciting task. Over the last 15 years, as the term “financial inclusion” moved onto the agenda of developing countries, financial exclusion was so pervasive that the inevitable focus was on improving access to financial services. Lack of access is still a problem, and varies by country and type of financial service. However, the struggle to assure quality in the provision of financial services is also a challenge, and requires us to study, measure, compare and take action based on evidence.